This policy ("Policy") establishes the procedures and penalties pertaining to the refusal of acceptance of orders by customers ("Customers" or "You") that have been dispatched and delivered by Luna Light Studios ("We," "Us," "Our").
Non-Acceptance of Orders
2.1 If an order dispatched and delivered by Us is refused by the Customer, the Customer shall bear the consequences and associated costs as detailed in clause 3 of this Policy.
Costs and Fees
3.1 In cases where an order is refused by a Customer, We shall be entitled to recover the expenditures related to the shipment and handling of the order, which includes but is not limited to, costs for packaging, transporting, and delivering the order to the specified location.
3.2 Furthermore, a restocking fee equivalent to 30% of the purchase price of the order ("Restocking Fee") will be imposed. This fee accounts for the costs involved in returning the goods to our inventory, inclusive of any required repackaging or refurbishment.
3.3 The Customer shall also be liable for any and all additional expenses ("Associated Expenses") that arise as a result of the refusal of the order, including, but not limited to, supplementary transportation costs, storage fees, and others as applicable.
4.1 By submitting an order with Us, the Customer acknowledges and accepts responsibility for all costs and fees outlined in this Policy should they refuse to accept a delivered order.
5.1 We reserve the right, at our sole discretion, to amend this Policy at any point in time. Changes will be effective immediately upon being posted on our website.
By placing an order with Luna Light Studios, You are indicating your agreement to this Policy. If you disagree with any section of this Policy, you should refrain from placing orders with Us.
This Policy is an integral component of our general terms and conditions of sale and should be read in conjunction with them. In the event of any discrepancy between this Policy and the general terms and conditions of sale, the provisions of this Policy shall prevail.